Tilevista Ltd

The legal bit

Terms & conditions
and returns policy

Plain-English terms for buying from Tilevista Ltd — collection, delivery, returns and your rights. If anything's unclear, just ask us on WhatsApp.

Tilevista Ltd · Unit 6 Johnsons Trading Estate, Off Tarran Way South, Moreton, Wirral CH46 4TP · VAT Reg: 495713945

On this page
1. Collection & loading 2. Returns policy 3. General terms 4. Your statutory rights
Section 01

Collection & loading

By collecting or accepting delivery of goods, the customer confirms that full responsibility for the goods transfers to them upon release from our premises or vehicle.

Any loading assistance provided by our staff or equipment is offered as a courtesy only and is undertaken at the customer's risk. The customer is responsible for ensuring goods are safely loaded, secured, and transported in a suitable vehicle.

We accept no liability for any loss, damage, or injury occurring during loading, transport, or after collection, except where required by law.

Before you leave: please inspect your goods prior to departure — no claims for damage or shortage can be accepted once goods have left our control.
Section 02

Returns policy

2.1 — Eligibility for returns

Stock items may be returned within 14 days of purchase, subject to management approval.

2.2 — Condition requirements

Returned goods must be:

  • Accompanied by the original invoice or proof of purchase
  • Unused, undamaged and in their original packaging
  • In a condition suitable for immediate resale

2.3 — Restocking charge

A restocking charge of up to 20% may apply to accepted returns.

2.4 — Non-returnable items

The following items are non-returnable:

  • Pallets and opened packs
  • Damaged goods
  • Clearance items
  • Special-order and made-to-order products
  • Discontinued lines

2.5 — Inspection and claims

Any shortages, damages or discrepancies must be reported upon collection or delivery and before installation. No claims will be accepted for goods that have been installed, fixed, cut, altered or used.

Tip: check your pallet on arrival and photograph any damage on the delivery slip the same day — it makes any claim quick and simple to resolve.

2.6 — Management discretion

The company reserves the right to refuse returns that do not meet the above conditions.

Section 03

General terms

Payment

Online customers must settle payment before collection or delivery. Bank transfer details are provided on the invoice.

CCTV

Loading and collection activities are monitored by CCTV for security and evidential purposes.

Liability

Tilevista Ltd accepts no liability for loss, damage, or injury that occurs after goods have been released from our premises.

Section 04

Your statutory rights

This policy does not affect the customer's statutory rights in relation to faulty, misdescribed or unfit-for-purpose goods.

Tilevista Ltd · VAT Reg: 495713945 · This page was last updated July 2026.

Questions about an order or return?

Message us on WhatsApp with your invoice number and we'll sort it quickly.

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